You can return your product to us within 7 days of receiving your package. You must include our return coupon with your package (please contact us for more details). The product must be in perfect condition and must have its label attached. Upon receipt of your package, we will process your refund request within 15 days. Please note that we do not cover return shipping costs.

Occasionally, a product may be temporarily unavailable. Please contact us for exact product availability.

We can be reached by email visible in contact or on messenger at the bottom right of the screen.
You can also write to us via our email address available in contact.

When you place an order on our site, between the processing of the order and its delivery, please allow an average delay of 3 to 10 days depending on stocks and strikes (of the post office). With a maximum delay of 60 days (exceptional case). In case of delay, thank you for your indulgence (We offer free shipping on all our products....).
We ship to all countries listed in the drop-down menu when you place your order. (France, Canada, Belgium, Switzerland, etc.)
No deliveries are made on weekends and public holidays.
In order to deliver your package within the time allotted to us, it is important to fill in all fields when ordering: Telephone number, digital code, floor, door, PO box and other address details.

Are your products guaranteed?

Yes, in accordance with the legal guarantee of conformity. 2 years for new items and 6 months for used items.

https://www.economie.gouv.fr/particuliers/garantie-legale-conformite

We also offer 6-month warranties on all used equipment. Warranty extensions are available.

The manufacturer also guarantees its products when it is described in the advertisement.

What are the terms of the warranty?

Any internal problems that occur during the warranty period excluding breakage and theft.